Shipping policy

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

  • New Zealand Standard Shipping: 2–5 business days

  • New Zealand Express Shipping: 1–2 business days

  • Australia Standard Shipping: 5–10 business days

  • International Shipping: Delivery times vary by location

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Delays

While we do our best to ensure timely delivery, unexpected delays may occur due to customs, courier service disruptions, or external factors. We are not responsible for delays beyond our control.

Incorrect Addresses

Please ensure your shipping details are correct at checkout. Orders returned due to incorrect addresses may incur additional shipping fees.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated delivery timeframe, please contact us immediately at info@tryabit.co.nz. We will work with you and the courier to resolve the issue.

International Shipping (Outside NZ & AU)

International customers are responsible for any customs fees, import duties, or taxes imposed by their country.